Need some advice before i lose my cool on this tint shop please

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candymancan
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Need some advice before i lose my cool on this tint shop please

Post by candymancan » Sat Jun 13, 2020 3:29 am

I need some advice on how to proceed with this. I am about 2 seconds from going to this shop and banging on their garage door until i get a response.

The issue is this, i had my Waggy tinted 20% all windows but windshield bout 1-2 years ago. I paid nearly $400 for it, and i paid for the best they had.. ceramic nano whatever tint. I had issues with the Job they did on the rear window. There were far too many bubbles in the rear where the heating element is. I asked them to redo the rear window the 2nd time they did it it looked great.. however i noticed the color of this window looked "brownish" but i didnt think much of it. I did suspect they used cheap tint to redo it.

Well as time has gone by this window is now turning purple. Which means it was cheap tint when they redid it because the ceramic doesnt do this. I emailed them months ago, as they arent answering calls.. It goes right to a recording" due to covid blah blah email us". No response to my email. I emailed them again 7 days ago.. finally got a response but this time i didnt mention my name i just said my "JEEP" you guys did. They said sure well redo it for you PER MY WARRANTY which is lifetime. Then he asked me to give my name and number and the Jeep model so he can look it up. And hell give me a call right away.. I sent the info he requested.. And no call or response to my emails. Its been 7 days now.

Clearly they are ignoring me and the $400 i spent on this tint.. They replaced it with cheap ass tint when they redid it.. and now they dont wanna redo it again. They wouldnt have had to redo it if they just f'ing did it right the first time.. or used the ceramic tint the 2nd time.

So since they dont answer calls which go to a automatic voice mail thing over covid.. they dont allow people in the store, im seriously thinking of driving to the shop but going to the back and seeing if i can talk to someone physically. Or banging on the garage door if its closed. Because this is starting to get to the point where theyre testing my patience.

What would you guys do ?

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1998 Jeep Grand Cherokee 5.9L Limited 197k
1998 Jeep Grand Cherokee 4.0 I6 laredo 299k
1990 Jeep Grand Wagoneer 138k

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HowardT64
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Location: Athens,Texas

Re: Need some advice before i lose my cool on this tint shop please

Post by HowardT64 » Sat Jun 13, 2020 7:26 am

I am finding it hard to trust anyone anymore with my rig as well. I recently had some engine work done, was chastised and chewed out but they finally got it right. I know it hurts to have someone treat you like this. I know how it feels and many times I had to chock it up to a lesson learned and move on. Perhaps you could find someone proper to do it? You may only cause yourself grief if you worry too much. 400$ is a lot to spend, but your own piece of mind is worth much more than that.
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SJTD
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Re: Need some advice before i lose my cool on this tint shop please

Post by SJTD » Sat Jun 13, 2020 5:28 pm

If they won't respond to you, make an "anonymous" appointment to have your car done and show up with your purple tint and the paperwork.

Good luck.
Sic friatur crustulum

'84 GW with Nissan SD33T, early Chev NV4500, 300, narrowed Ford reverse 44, narrowed Ford 60, SOA/reversed shackle in fornt, lowered mount/flipped shackle in rear.


Topic author
candymancan
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Re: Need some advice before i lose my cool on this tint shop please

Post by candymancan » Sat Jun 13, 2020 8:28 pm

GREAT idea haha. Ill do just that
1998 Jeep Grand Cherokee 5.9L Limited 197k
1998 Jeep Grand Cherokee 4.0 I6 laredo 299k
1990 Jeep Grand Wagoneer 138k


cone
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Re: Need some advice before i lose my cool on this tint shop please

Post by cone » Wed Jun 17, 2020 4:21 am

Take them to small claims court. It's work for me in similar situations. Sometimes even the threat of doing it will get them to respond.

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DustinLangston
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Re: Need some advice before i lose my cool on this tint shop please

Post by DustinLangston » Fri Jun 19, 2020 8:17 am

I had a similar experience. The rear window on FSJ's with rear defroster is INCREDIBLY difficult to put tint on. The ceramic tint is super stiff and has a hard time forming over each bump of the defroster without bubbling. You also have a lot of dust and dirt on these old rigs that can get caught in the tint and turn to bubbles. So they used the cheaper tint that more easily conforms over the defrosters. Sad to hear this, but I'm sure the business owner knows that if he redoes the tint that in 2 years you'll be back again. Because the ceramic is still not an option.
1982 Wagoneer Limited 5.3L Vortec 4L60E swap - finished/restored - sold - bought back - sold again
1979 Wagoneer 360 TH400 1339 QT - built into perfect daily driver - sold
1981 J10 Sportside Honcho - finished/restored - sold
1979 Cherokee Golden Eagle - 5.3L Vortec 6L80E swap - finished/restored - sold
1967 Super Wagoneer - sold, too much work
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SJTD
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Re: Need some advice before i lose my cool on this tint shop please

Post by SJTD » Fri Jun 19, 2020 11:17 am

Maybe but he should disclose this and not charge for the good stuff.
Sic friatur crustulum

'84 GW with Nissan SD33T, early Chev NV4500, 300, narrowed Ford reverse 44, narrowed Ford 60, SOA/reversed shackle in fornt, lowered mount/flipped shackle in rear.


Topic author
candymancan
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Re: Need some advice before i lose my cool on this tint shop please

Post by candymancan » Mon Jun 29, 2020 7:43 pm

Yea exactly.. i knew itd be hard to do but he assured me he had no issues doing it
1998 Jeep Grand Cherokee 5.9L Limited 197k
1998 Jeep Grand Cherokee 4.0 I6 laredo 299k
1990 Jeep Grand Wagoneer 138k

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DarkMonohue
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Re: Need some advice before i lose my cool on this tint shop please

Post by DarkMonohue » Sat Jul 04, 2020 9:59 am

I spend more time lurking than posting on this board, and I almost went past this one, but it's time for some perspective.

You had this done and then redone three years ago. As soon as it was redone, you suspected the new work did not use ceramic tint.
Reference: https://www.tintdude.com/forums/topic/8 ... t-ceramic/

But you're posting this thread three years later. That tells us that for three years, this is not something that's been a priority to you. That's an important point.

Window tint is not an essential service. It's not something the public needs in order to continue living safe and healthy lives. That's also an important point.

Right now, lifetime warranty or not, there's a pandemic going on. Many businesses are closed or have limited hours. That's another important point.

Let's put those points together. You are dissatisfied with a luxury service that has not been important enough to you to rectify at any point during the three years since it was performed, and right now the shop who performed the service is operating under limited hours - if they are operating at all.

Conclusion:
If you demand an immediate resolution on a low-priority luxury service during a global health crisis, you're going to look like a selfish, arrogant punk.

Ride this out. Focus on something else that you can do right now, and revisit the issue after the shop resumes normal operating hours.
'85 J20 Old Man Truck, bought @ 65K miles. Not great, but better than nothing at all.
High quality dumb stuff in the intro thread and the slow build thread
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Topic author
candymancan
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Joined: Tue Mar 22, 2016 11:32 pm

Re: Need some advice before i lose my cool on this tint shop please

Post by candymancan » Sat Jul 04, 2020 11:06 pm

I suspected all of the tint was cheap stuff.. but it turns out its only the rear window. The other tint isnt changing colors it just had weird dots in it. That post youre linking has nothing to do with my issue in this thread. My issue in this thread is the window THEY REDID thats only showing the pink color 3 years later (today) That thread i mentioned the window was redone and looked good.. because at the time it was black... but NOW its changing colors do you understand ? .. only dyed film changes colors and it takes years



As for why i didnt try back then ? Actually i did.. i went back to them 3 years ago and they blew me away like they are now. This is 3 years before the virus and my dare I say shelfishness.


Also calling me a selfish arrogant punk for wanting something fixed that theyre responsible for. Who do you think you are ? Im suspecting now you are affiliated with them in some way.

Look theyre still doing tint. I met some people when i was at harbor frieght next to them who had appointments recently whome i steared away to somewhere else.

Also He said sure np bring it in when i emailed him acting like someone else. THEN after he found out it was me hes been ignoring me. Meaning he knew he BEEPED up putting cheap BEEP on my Jeep. So he isnt responding now. I cant believe youre siding with that ?

There is a difference between them going..Sure well fix it no problem just give it some time with this virus. AND them flat out ignoring me completetly. Or do you not see that ?


Virginia is beyond essential only were in phaze 3 now lol. And we were in phaze 2 for the longest time.. Everything is open here and has been open for awhile.

Ive already moved on trying to get them to fix it, its clear they wont. Im about to file a civil suit against them. And im getting the window redone elsewhere and putting the bill for that in my suit. Im also going after them for court fees as well. I have the warranty on paper they dont stand a chance in hell.

Btw its easy to call people names on a forum isnt it ? Tough guy.
1998 Jeep Grand Cherokee 5.9L Limited 197k
1998 Jeep Grand Cherokee 4.0 I6 laredo 299k
1990 Jeep Grand Wagoneer 138k


SJTD
Posts: 1321
Joined: Tue May 21, 2013 12:02 pm
Location: Lompoc, Sunland or somewhere between

Re: Need some advice before i lose my cool on this tint shop please

Post by SJTD » Sun Jul 05, 2020 7:16 am

Might be easier to park in their drive way and not move until they fix it.
Sic friatur crustulum

'84 GW with Nissan SD33T, early Chev NV4500, 300, narrowed Ford reverse 44, narrowed Ford 60, SOA/reversed shackle in fornt, lowered mount/flipped shackle in rear.


Topic author
candymancan
Posts: 2342
Joined: Tue Mar 22, 2016 11:32 pm

Re: Need some advice before i lose my cool on this tint shop please

Post by candymancan » Sun Jul 05, 2020 9:09 am

LOL i thought about it, but it isnt worth the confrontation, ill just let a judge laugh at them and have em pay the $150 i have to spend to have a shop fix it
1998 Jeep Grand Cherokee 5.9L Limited 197k
1998 Jeep Grand Cherokee 4.0 I6 laredo 299k
1990 Jeep Grand Wagoneer 138k

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